When duplicating radiographs for an insurance claim, what should you send?

When duplicating radiographs for an insurance claim, it is essential to send a duplicate copy of the radiographs rather than the original. This practice ensures that the original images remain in your records for future reference and patient care, while still providing the insurance company with the necessary documentation to process the claim.

Sending a duplicate copy also aligns with standard protocol in handling medical records, as it minimizes the risk of loss or damage to the original films. Additionally, many insurance companies require duplicates, as they are designed to represent the same information without compromising the availability of the original images.

Using electronic images only may not suffice in situations where physical copies are explicitly requested or when dealing with certain claims procedures that necessitate tangible documentation. Therefore, opting for a duplicate instead of the original protects your records and complies with procedural requirements.